1. Eligibility for Return

You may request a return if:

• You received a damaged or defective product

• You received the wrong item

• The product is not as described

Return requests must be made within 3 days of receiving the product.

2. Conditions for Return

To be eligible:

• Product must be unused and in original condition

• Packaging, tags, and accessories must be intact

• Must provide an unboxing video as proof

• Proof of purchase (order ID, receipt) is required

Items not eligible for return:

• Used or damaged items (after delivery)

• Sale items / discounted products

• Personal care, cosmetics, undergarments

• Digital or downloadable products

3. Refund Process

Once we receive and inspect the returned item, we will notify you regarding approval or rejection.

If approved:

• Refund will be issued within 5–7 working days

• Refund will be made through bKash/Nagad/Bank (depending on your payment method)

Shipping charges are non-refundable unless the product was wrong or damaged.

4. Exchange Policy

If you want an exchange instead of refund:

• You can exchange for the same item or similar priced item

• Exchange depends on product availability

5. Order Cancellation

You may cancel your order:

• Within 2 hours of placing the order

• After 2 hours, cancellation may not be possible if the product is already packed or shipped

6. Delivery Issues

If your product is delayed, lost, or not delivered:

• Contact our support team

• We will coordinate with the courier partner and resolve the issue

7. Contact Us

For return or refund requests:
📧 Email: support@sabasworldbd.com (dummy email)
📞 Phone: 01234-567890